Changes between Version 3 and Version 4 of TracNotification


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Timestamp:
Sep 20, 2017, 9:08:46 AM (2 months ago)
Author:
trac
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  • TracNotification

    v3 v4  
    44Trac supports notification of ticket changes via email.
    55
    6 Email notification is useful to keep users up-to-date on tickets/issues of interest, and also provides a convenient way to post all ticket changes to a dedicated mailing list. For example, this is how the [http://lists.edgewall.com/archive/trac-tickets/ Trac-tickets] mailing list is set up.
    7 
    8 Disabled by default, notification can be activated and configured in [wiki:TracIni trac.ini].
     6Email notification is useful to keep users up-to-date on tickets of interest, and also provides a convenient way to post all ticket changes to a dedicated mailing list.
     7
     8Disabled by default, notification can be activated and configured in [TracIni trac.ini].
    99
    1010== Receiving Notification Mails
     
    1313=== How to use your username to receive notification mails
    1414
    15 To receive notification mails, you can either enter a full email address or your Trac username. To get notified with a simple username or login, you need to specify a valid email address in the ''Preferences'' page.
     15To receive notification mails, you can either enter a full email address or your Trac username. To get notified with a simple username or login, you need to specify a valid email address in your [/prefs preferences].
    1616
    1717Alternatively, a default domain name ('''`smtp_default_domain`''') can be set in the TracIni file, see [#ConfigurationOptions Configuration Options] below. In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation.
     
    2929== Configuring SMTP Notification
    3030
    31 '''Important:''' For TracNotification to work correctly, the `[trac] base_url` option must be set in [wiki:TracIni trac.ini].
     31'''Important:''' The [[TracIni#trac-base_url-option|[trac] base_url]] option must be configured for links in the notification message to be correctly generated.
    3232
    3333=== Configuration Options
    3434These are the available options for the `[notification]` section in trac.ini:
    3535
    36 [[TracIni(notification)]]
     36[[TracIni(section=notification)]]
    3737
    3838=== Example Configuration (SMTP)
     
    5858
    5959=== Subscriber Configuration
    60 The default subscriptions are configured in the `[notification-subscriber]` section in trac.ini:
    61 
    62 [[TracIni(notification-subscriber)]]
    63 
    64 Each user can override these defaults in his ''Notifications'' preferences.
     60The default subscriptions are configured in the [TracIni#notification-subscriber-section "[notification-subscriber]"] section.
     61
     62[[TracIni(section=notification-subscriber)]]
     63
     64Each user can override these defaults in their ''Notifications'' preferences.
    6565
    6666For example to unsubscribe from notifications for one's own changes and comments, the rule "Never notify: I update a ticket" should be added above other subscription rules.
     67
     68The subscription rule name on the left side of the `=` can be anything, it has no meaning outside this configuration file. The subscriber name on the right side of the `=` must be one of the subscribers listed in the above table.
     69
     70The following attributes of default subscriptions can be configured:
     71* `.distributor` (Default: `email`)
     72  * Other values require plugins. For example `on-site` requires th:OnSiteNotificationsPlugin.
     73* `.priority` (Default: `100`)
     74  * Smaller values override larger values.
     75  * If you use `0`, then users will not be able to override this rule.
     76* `.adverb` (Default: `always`)
     77  * `never` can be used to silence other subscription rules with higher values.
     78* `.format` (Default: `text/plain`)
     79  * Other values require plugins. For example `text/html` requires th:TracHtmlNotificationPlugin.
     80
     81=== Example Configuration (default subscriptions)
     82{{{#!ini
     83[notification-subscriber]
     84always_notify_owner = TicketOwnerSubscriber
     85always_notify_owner.distributor = email
     86always_notify_owner.priority = 100
     87always_notify_owner.adverb = always
     88always_notify_owner.format = text/plain
     89
     90always_notify_previous_updater = TicketPreviousUpdatersSubscriber
     91
     92never_notify_updater = TicketUpdaterSubscriber
     93never_notify_updater.adverb = never
     94never_notify_updater.priority = 0
     95
     96notify_cc_html = CarbonCopySubscriber
     97notify_cc_html.format = text/html
     98}}}
    6799
    68100=== Customizing the e-mail subject
    69101The e-mail subject can be customized with the `ticket_subject_template` option, which contains a [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet. The default value is:
    70102{{{#!genshi
    71 $prefix #$ticket.id: $summary
     103${prefix} #${ticket.id}: ${summary}
    72104}}}
    73105The following variables are available in the template:
    74106
    75  * `env`: The project environment (see [trac:source:/trunk/trac/env.py env.py]).
     107 * `env`: The project environment object (see [trac:source:/trunk/trac/env.py env.py]).
    76108 * `prefix`: The prefix defined in `smtp_subject_prefix`.
    77109 * `summary`: The ticket summary, with the old value if the summary was edited.
    78  * `ticket`: The ticket model object (see [trac:source:/trunk/trac/ticket/model.py model.py]). Individual ticket fields can be addressed by appending the field name separated by a dot, eg `$ticket.milestone`.
     110 * `ticket`: The ticket model object (see [trac:source:/trunk/trac/ticket/model.py model.py]). Individual ticket fields can be accessed by appending the field name separated by a dot, eg `${ticket.milestone}`.
    79111
    80112=== Customizing the e-mail content
    81113
    82 The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default looks like this:
     114The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default is:
    83115
    84116{{{#!genshi
    85 $ticket_body_hdr
    86 $ticket_props
    87 {% choose ticket.new %}\
    88 {%   when True %}\
    89 $ticket.description
    90 {%   end %}\
    91 {%   otherwise %}\
    92 {%     if changes_body %}\
     117${ticket_body_hdr}
     118${ticket_props}
     119# if ticket.new:
     120${ticket.description}
     121# else:
     122#   if changes_body:
    93123${_('Changes (by %(author)s):', author=change.author)}
    94124
    95 $changes_body
    96 {%     end %}\
    97 {%     if changes_descr %}\
    98 {%       if not changes_body and not change.comment and change.author %}\
     125${changes_body}
     126#   endif
     127#   if changes_descr:
     128#     if not changes_body and not change.comment and change.author:
    99129${_('Description changed by %(author)s:', author=change.author)}
    100 {%       end %}\
    101 $changes_descr
     130#     endif
     131${changes_descr}
    102132--
    103 {%     end %}\
    104 {%     if change.comment %}\
    105 
    106 ${changes_body and _('Comment:') or _('Comment (by %(author)s):', author=change.author)}
    107 
    108 $change.comment
    109 {%     end %}\
    110 {%   end %}\
    111 {% end %}\
    112 
    113 --
     133#   endif
     134#   if change.comment:
     135
     136${_('Comment:') if changes_body else
     137  _('Comment (by %(author)s):', author=change.author)}
     138
     139${change.comment}
     140#   endif
     141# endif
     142--
    114143${_('Ticket URL: <%(link)s>', link=ticket.link)}
    115 $project.name <${project.url or abs_href()}>
    116 $project.descr
    117 }}}
     144${project.name} <${project.url or abs_href()}>
     145${project.descr}
     146}}}
     147
     148See the [trac:CookBook/Notification/Templates cookbook] for additional template customization recipes.
    118149
    119150== Sample Email
     
    143174}}}
    144175
    145 == Customizing e-mail content for MS Outlook
    146 
    147 MS Outlook normally presents plain text e-mails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template].
    148 
    149 Replace the following second row in the template:
    150 {{{
    151 $ticket_props
    152 }}}
    153 
    154 with this (requires Python 2.6 or later):
    155 {{{
    156 --------------------------------------------------------------------------
    157 {% with
    158    pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in
    159          [c.strip() for c in
    160           ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]];
    161    sel = ['Reporter', 'Owner', 'Type', 'Status', 'Priority', 'Milestone',
    162           'Component', 'Severity', 'Resolution', 'Keywords'] %}\
    163 ${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)}
    164 {% end %}\
    165 --------------------------------------------------------------------------
    166 }}}
    167 
    168 The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table when using MS Outlook.
    169 {{{#!div style="margin: 1em 1.75em; border:1px dotted"
    170 {{{#!html
    171 #42: testing<br />
    172 --------------------------------------------------------------------------<br />
    173 <table cellpadding=0>
    174 <tr><td>Reporter:</td><td>jonas@example.com</td></tr>
    175 <tr><td>Owner:</td><td>anonymous</td></tr>
    176 <tr><td>Type:</td><td>defect</td></tr>
    177 <tr><td>Status:</td><td>assigned</td></tr>
    178 <tr><td>Priority:</td><td>lowest</td></tr>
    179 <tr><td>Milestone:</td><td>0.9</td></tr>
    180 <tr><td>Component:</td><td>report system</td></tr>
    181 <tr><td>Severity:</td><td>major</td></tr>
    182 <tr><td>Resolution:</td><td> </td></tr>
    183 <tr><td>Keywords:</td><td> </td></tr>
    184 </table>
    185 --------------------------------------------------------------------------<br />
    186 Changes:<br />
    187 <br />
    188 &nbsp;&nbsp;* component: &nbsp;changeset view =&gt; search system<br />
    189 &nbsp;&nbsp;* priority: &nbsp;low =&gt; highest<br />
    190 &nbsp;&nbsp;* owner: &nbsp;jonas =&gt; anonymous<br />
    191 &nbsp;&nbsp;* cc: &nbsp;daniel@example.com =&gt;<br />
    192 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;daniel@example.com, jonas@example.com<br />
    193 &nbsp;&nbsp;* status: &nbsp;new =&gt; assigned<br />
    194 <br />
    195 Comment:<br />
    196 I'm interested too!<br />
    197 <br />
    198 --<br />
    199 Ticket URL: &lt;http://example.com/trac/ticket/42&gt;<br />
    200 My Project &lt;http://myproj.example.com/&gt;<br />
    201 }}}
    202 }}}
    203 
    204 **Important**: Only those ticket fields that are listed in `sel` are part of the HTML mail. If you have defined custom ticket fields which are to be part of the mail, then they have to be added to `sel`. Example:
    205 {{{
    206    sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2']
    207 }}}
    208 
    209 However, the solution is still a workaround to an automatically HTML-formatted e-mail.
    210 
    211176== Using GMail as the SMTP relay host
    212177
     
    230195== Troubleshooting
    231196
    232 If you cannot get the notification working, first make sure the log is activated and have a look at the log to find if an error message has been logged. See TracLogging for help about the log feature.
    233 
    234 Notification errors are not reported through the web interface, so the user who submits a change or a new ticket never gets notified about a notification failure. The Trac administrator needs to look at the log to find the error trace.
     197If notifications are not working, inspect the [TracLogging log] for error messages.
     198
     199Notification errors are not always reported through the web interface, so the user who submits a change or creates a ticket may not get notified about a notification failure. The Trac administrator needs to look at the log to find the error message and traceback.
    235200
    236201=== ''Permission denied'' error